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My boss at the help desk keeps calling our new ticket sorting bot 'just a fancy script' and it's slowing everything down.
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davis.jenny7mo ago
So he calls it "just a fancy script." Does he actually know what the bot does, or is he just scared it makes his old way of doing things look bad?
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sarah_hart6mo ago
Had a client like that once. Just had to show them the logs, like @the_viola said, and they got quiet real fast.
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the_viola7mo ago
Good point from @davis.jenny... is he even looked at the logs it creates? The bot tracks every change and the reason for it, which is way more than a simple script. Sounds like he hasn't bothered to learn what it actually does.
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