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Just hit 50 false alarm callbacks in a single month and I'm not sure how to feel about it.
My shop in Dayton logged 50 callbacks last month where we had to go back out for false alarms. Half were from pets and motion sensors, the other half were from user errors like forgetting codes. On one hand, it's a lot of extra work and fuel cost, maybe $800 in lost time. On the other, it shows we're the ones people call to fix things, which builds trust. Is this just part of the job, or a sign we need to do better training during installs? How do you guys handle this balance?
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the_oliver6mo ago
Honestly, it reminds me of a buddy's shop... they started leaving those little code reminder stickers by the keypad. Cut their callbacks in half, just from that one dumb trick.
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cora_ramirez4mo ago
You ever notice how almost every problem people have comes down to them not reading the dang manual? That code sticker idea is brilliant because it's the same reason restaurants put their hours on the door - people need reminders right where they're looking. Your callback split tells me something too. Half is user error which is fixable with better handoffs and a laminated card. But the pet and motion sensor half? That's a different beast. That's people wanting the convenience of a system without learning how it actually works. It's like buying a fancy coffee maker and never cleaning it then wondering why it breaks. Either way you're right, those callbacks are trust builders, but $800 a month adds up to a real problem if you don't sort out the patterns.
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