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Just hit 50 false alarm callbacks in a single month and I'm not sure how to feel about it.
My shop in Dayton logged 50 callbacks last month where we had to go back out for false alarms. Half were from pets and motion sensors, the other half were from user errors like forgetting codes. On one hand, it's a lot of extra work and fuel cost, maybe $800 in lost time. On the other, it shows we're the ones people call to fix things, which builds trust. Is this just part of the job, or a sign we need to do better training during installs? How do you guys handle this balance?
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the_oliver22d ago
Honestly, it reminds me of a buddy's shop... they started leaving those little code reminder stickers by the keypad. Cut their callbacks in half, just from that one dumb trick.
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