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Client feedback about my diagnostic reports changed everything last month
An IT manager at a law firm in Portland told me my board-level charts were useless to him, so I started adding a plain language summary line at the top of every ticket and now he actually reads them, has anyone else had to dumb down their reports for clients?
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benb2129d ago
That's a pretty big leap from one client's feedback to a full-on "everything changed" moment, honestly. Adding a summary line is a decent tweak, but it sounds like the real issue was just that one guy not getting what he needed, not some universal problem with your reports. Digging it, but maybe don't rewrite your whole approach over a single complaint.
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