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Update: new guy at the shop told a customer her laptop was 'too old to fix' and I had to step in
He said it in front of her without even opening it up, just looked at the 2016 sticker and wrote it off. I pulled the drive, cloned it, and had her files back on a $40 SSD in under an hour. How do you all handle it when a coworker kills a repair before anyone even runs a diagnostic?
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