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Found out my enterprise fiber SLA was a lie after one outage
Signed a 3-year deal with a major carrier in Phoenix last spring, they promised 99.99% uptime in writing. Our link dropped for 6 hours during a grid maintenance and their credit was only 2% of my monthly bill, way less than what I lost in downtime. Has anyone actually gotten a carrier to honor an SLA penalty that covered real business losses?
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hannahh532mo ago
Two percent credit is actually standard for that kind of contract...
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