Remember when ISPs actually had local techs? Now it's all outsourcing.

Last week I had to call our enterprise ISP about a static route that kept dropping. Three years ago, I could call the same local guy I'd known for over a decade. Now I'm routed through a call center in somewhere, and the new guy tried to sell me on fiber before even reading my ticket. Has anyone else noticed their service quality tank since the local offices closed down?

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mason.mark19d ago

Picked up the phone last month for a similar issue. Static route dropped again. Got some kid who couldn't find our account for five minutes. Finally says "you know we have a self-service portal for this." Told him I've been managing networks since before he was born. He put me on hold and I never got back to the same person. Whole system is broken now.