A customer in Boise said my brake job quote was a ripoff because I didn't mention the caliper pins

He pointed out that my $450 quote for pads and rotors didn't include cleaning and greasing the slide pins, which he said always need it. I argued back at first, but I checked the old service manual for his truck and he was right. Now I add a $20 line item for pin service to every brake quote, no exceptions. It takes five extra minutes and stops a lot of comebacks. How many of you actually list that as a separate charge?

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1 Comment

murray.cole6h ago

So you just add it as a line item now? Do customers ever push back on that extra twenty bucks?