Hit 80 percent retention on a balayage client in Grand Rapids and I owe my old instructor an apology

Miles Schmidt · 2026-10-12T05:55:04.985654+00:00

I used to think pre-toning damaged hair was a waste of product and time, until I tracked my retention numbers for 2 months and realized I was losing 4 out of every 10 clients back to their natural color within 6 visits. A stylist at the Grand Rapids trade show told me to try a bond builder before lightening instead of after, and my retention jumped to 80 percent on the next 10 balayage clients. What is your go-to step before lightening that you wish you had learned sooner?

Guest Forum

Loading…

Hit 80 percent retention on a balayage client in Grand Rapids and I owe my old instructor an apology | Cosmetologists - Guest Forum