Lost a big client because I ignored a product demo red flag

Back in 2019 I was running a small SaaS that helped gyms schedule classes. We landed a 40 location chain in Ohio, and during the demo the owner asked if we could handle their punch card system. I said sure, no problem, but I never actually tested it on our end. Three weeks later they tried to use it on launch day and it froze every kiosk in Columbus. We lost the contract and a $60k annual deal. I learned to always run a live test before promising anything. Has anyone else lost a whale over a feature you assumed worked?

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