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Client asked me to hide their real Google reviews, and I actually tried it for a week
So I've got this one client, a dentist in Tucson, and about 3 weeks ago she calls me up asking if I can "bury" four negative reviews that showed up on her Google profile in one weekend. I said I'd look into it, mostly to buy time, but then I actually spent a week testing the stuff people in Facebook groups swear by, like pushing review links through extra traffic and reporting the reviews as spam even though two of them were clearly from real patients. Google denied every single report in about 48 hours, and the one review I tried to flood down with new 5 star posts just sat there in spot 2 the whole time. Meanwhile I burned maybe 6 hours of billable work on it and made zero progress, which honestly felt worse than just telling her no. Here's where I can't decide what the right call is. Part of me thinks bending on this is how you keep a client happy, since she pays me $1,400 a month and a competitor down the street did somehow get two bad reviews removed. The other part of me thinks once you start gaming reviews you're one policy update away from a suspension, and I'd be the one who told her to do it. Has anyone here drawn a hard line on this, or do you just do what the client asks and let them own the risk?
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