Warning: Payment processor glitch cost me a full week of income

Square locked my account for 5 days after a client disputed a $2,300 project payment. No warning, no phone support, just a chatbot that said "under review." I had to pull from savings to cover rent and utilities while they sorted it out. Has anyone else had their payment processor freeze funds without notice?

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2 Comments

jenniferwells3mo ago

Gotta disagree here. You took on a $2,300 client without any backup plan or cash buffer? That's on you, not Square. Freelancing 101 is having at least 3 months of expenses saved.

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shane_williams3mo ago

Yeah no, having emergency savings doesn't stop Square from randomly freezing your money. That part is definitely on them.

1