Learn from my close call: brakes can fail without any warning noise

I COUNTED on brake squeal to tell me when pads were bad. Last week, a car came in with a spongy pedal and ZERO sound. After pulling the wheels, I found the pads GONE and the rotors ruined. The driver had no idea anything was wrong. From now on, I look at every brake set during oil changes. This visual check is CRUCIAL for safety. Please, do not wait for noise to check your brakes. It could save you from a nasty surprise on the road.