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Heard a customer in Cincinnati say they never set their alarm because the code is too hard to remember.
They were talking to a neighbor about how they just leave it disarmed since they can't recall the four digit number. It made me think about how often we install a system that's technically secure but people won't use. What's your go-to method for helping clients pick a code they'll actually use?
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nelson.linda7mo ago
That's the real problem right there... a code that's too safe to use is basically useless. Do you ever suggest they use a number they already know, like part of an old phone number or street address from their childhood? Something that's meaningful to them but not obvious to a stranger.
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piperb966mo ago
That bit about using an old phone number reminds me of my grandma. She used her childhood street number for everything, and @nelson.linda is right, it worked because she never forgot it. The problem came when she wrote it down on a sticky note stuck to the fridge for the whole family to see.
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kim.grace7mo ago
Oh man, that's the whole game right there. @nelson.linda is onto something with using a known number, but you gotta make it personal. I tell people to pick a date that matters only to them, like their kid's first day of school year, not a birthday. Four digits they see all the time but a thief would never guess. If they still forget, we stick it on a piece of paper in the safe. A locked system does zero good if it's never on.
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