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A customer's complaint about a loud fridge changed my whole repair checklist

Had a lady call me back twice last month because her Whirlpool was still humming after I replaced the condenser fan. She said it sounded like a swarm of bees lol. Went back and checked my work, turns out the mounting bracket had a tiny crack I didn't spot on the first visit. Now I always run the unit for 10 minutes after any fan swap and listen with a stethoscope. Anyone else add extra testing steps after getting burned by something dumb like that?
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2 Comments
dixon.ryan
dixon.ryan19d ago
Did you try turning it off and on again before you went back? I had a similar thing with a dryer once but it turned out the customer just had a loose screw in their head.
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grant.jade
grant.jade18d ago
Ugh that's rough. Can't believe you had to go back out for something like that.
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