My neighbor thought I was crazy for showing him how to fix his chain

Many mechanics say to keep customers away, but I find teaching them builds trust. What's your take on client involvement?

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3 Comments

the_hayden6mo ago

My plumber showed me how to fix a running toilet last year. I'm not sure that deep trust was built over a flapper valve, it just saved me a call. Sometimes it feels more about the helper's good mood than a real bond.

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laura9406mo ago

Lol, my plumber just showed me how to avoid calling him next time. Real trust builder there!

3

the_iris6mo ago

NPR had a segment on how showing repairs builds better customer trust.

2