Unpopular opinion: I served a dish with a minor flaw to a regular

The steak was slightly overdone, but the customer is a loyal patron who never complains. I sent it out anyway, and now I'm torn. Do you ever let small mistakes slide for good customers?

2 comments

2 Comments

angelajohnson4d ago

Honestly, I've been there before. Once served a soup that was too salty to a regular who never complains. I debated remaking it but sent it out anyway. They noticed but just asked for extra bread next visit. It's a judgment call with good customers. Small mistakes can slide if they're not big deals.

schmidt.rose4d ago

Spot how that trust with regulars builds grace for small slips, @angelajohnson. Makes you wonder where else that quiet understanding shows up in daily life, right?