A customer told me my desktop cable management was 'too clean' and it actually made me rethink my whole setup

I was doing a repair job at a small office in Akron a few months back. Got this old Dell Optiplex open, replaced the dead power supply, and spent 20 minutes zip tying everything down perfectly. The office manager walks over, looks at it, and says "That's too neat, how am I supposed to know which wire goes where if something breaks?" Kinda ticked me off at first, but then I realized she had a point. On my own builds I started leaving a little slack and using a label maker on the main power cables. Has anyone else had a customer point out something that actually improved how you work?

2 comments

2 Comments

shane_nguyen23d ago

too neat, how am i supposed to know which wire goes where" - that's kinda funny but also maybe a little over the top. i mean, come on, it's not that hard to trace a wire even if it's zip tied tight. label makers are cool and all but most people in a small office just want their computer to turn on, theyre not trying to learn cable routing for fun. i dunno, i feel like some folks just gotta find something to complain about. if it was me ida just shrugged and said "the labels are in the manual, lady.

xena_fisher4923d ago

Did you start labeling because she complained or because you actually saw her point?