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I paid $60 for a password manager and it just locked me out of my own accounts
Set it up last month, put all my logins in there, and it worked fine until yesterday. The master password I know is right just gives me an error now. Customer support says they can't recover it because of 'zero knowledge' security, which is great until you're the one locked out. Has anyone else had this happen with a paid service, and what did you do?
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hernandez.miles6mo ago
Man, that's rough. I feel you though, I once locked myself out of my own garage. @the_claire is right about the security part, but who hasn't fat-fingered a password before?
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riley_coleman4mo ago
A buddy of mine @hernandez.miles actually had a similar thing happen with his crypto wallet. He forgot his seed phrase and basically locked himself out of like two grand worth of bitcoin. The whole point of those is you can't recover it, same as a password manager I guess. He was so frustrated he almost threw his laptop out the window. But I told him, at least no one else could get in there either. Security is a tradeoff I guess, you just gotta pick your pain points.
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the_claire6mo ago
That zero knowledge thing is the whole point of using a password manager though. If they could get into your vault, then a hacker could too. It really sucks to get locked out, but it means the security is actually working as advertised. You just have to be super careful with that master password because it's the only key. Maybe writing it down and keeping it somewhere safe is the old school backup plan.
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