Locked into a 3-year contract with a regional ISP that promised 99% uptime...

I signed a 3-year deal with FiberConnect Midwest last March because their sales guy swore they had enterprise-grade reliability. Lost 12 hours of connectivity in the first month alone and their support blamed my own equipment every time. Has anyone else fought these contract exit fees and actually won?

2 comments

2 Comments

wood.zara27d ago

A certified letter actually worked? That's wild to me, I figured they'd just ignore anything that wasn't a lawyer's letter." I've heard so many people say these ISPs just ghost you on the phone and never give in. It's crazy that something as simple as a paper trail with timestamps might be the real trick to getting out of a bad contract.

paul_mason1227d ago

Buddy of mine had the exact same runaround with FiberConnect. He just sent them a certified letter documenting every outage with timestamps and they let him walk without the fee.