Vent: Thought fiber to the building was just marketing hype until my drywall crew flooded a basement

For years I figured all these enterprise ISPs bragging about fiber were just puffing up their sales pitch. Seemed like the same copper lines with a fresh coat of paint. Then last month I had a job in a mixed-use building down in Nashville where the ISP ran actual single-mode fiber right into the comms closet. During a pipe burst my guys soaked a patch panel, and the ISP tech rolled out at 2 AM, swapped the SFP, and we were back online before the plumber even got there. That response time alone convinced me fiber isn't just for the big data centers. But now I'm wondering if that level of service is standard or just a Nashville fluke. Anyone else get burned by a so-called enterprise ISP that sold fancy gear but delivered nothing special?

2 comments

2 Comments

the_miles4d ago

Well, sounds like your drywall crew did you a favor in a roundabout way. I guess there is something to be said for a service that shows up before the plumber. Around here our local cable monopoly would have put me on hold for an hour, then told me to call back during business hours. So either you hit the jackpot or fiber really does come with a different breed of support. Consider me cautiously optimistic until I see a bill for that 2 AM house call.

claire9583d ago

Right? Our fiber guy came out at midnight once and fixed everything without even rolling his eyes at my robe...