Warning: That local ISP in Phoenix promised 99.9% uptime

I went to check out a new office space in downtown Phoenix last Thursday and the property manager bragged about their "enterprise grade" fiber from a small regional ISP. He said we'd get 99.9% uptime guaranteed. I pulled up my phone and showed him the last 3 months of outages reported on Downdetector for that provider - it was down 12 times in just 2 months. The longest outage was almost 4 hours during a Tuesday afternoon. I told him I'd need to see the SLA in writing before signing anything. Has anyone else had a local ISP overpromise reliability like this?

2 comments

2 Comments

jamie_price15d ago

Yeah that's about right. 99.9 still means almost nine hours of downtime a year if you do the math. And you know they're not counting the short blips that don't even make Downdetector.

tyler_white4215d ago

Wait, does that include the "scheduled maintenance" they claim isn't downtime?