valw69•29d ago

Vent: A client's reaction at the state convention last year made me rethink how I talk about extractions

I was working a booth at the big esthetics convention in Atlanta, doing free mini pore cleanings to show off my technique. A woman sat down and I was explaining each step as I went, like I always do. When I got to the extraction part, I said something like, 'Okay, here comes the good stuff, let's get this gunk out.' She flinched hard and said, 'Please don't call it that, it makes my skin sound dirty.' I finished the service, but her comment stuck with me. I realized my casual talk, meant to be friendly, could actually make people feel bad about their skin. Since then, I've changed my words to things like 'clearing congestion' or 'releasing impurities.' It feels more respectful. Has anyone else had a client point out wording that bothered them? How did you change your consult talk?

2 comments

2 Comments

aaron84529d agoMost Upvoted

Seriously, you're way overthinking this, it's just honest talk.

ninasingh29d ago

Honest talk" is what people call it when they want to say something rude without getting in trouble for it.