Warning: that one week in June where every client had a reaction to the same product line

I had 8 clients come in with red, bumpy skin after using the same serum I recommended... turns out the batch had gone bad on the shelf. Has anyone else had a whole wave of reactions like that out of nowhere?

2 comments

2 Comments

brookep275h ago

Goodness, I switched to batch testing a small sample on myself first before recommending anything new to clients.

charlie_ellis2d ago

My buddy runs a small salon and had this happen with a deep conditioner last spring. About six of her regulars came back within two days complaining of burning scalps and flaking skin. She pulled the whole batch off the shelf and tested it herself on a small patch of arm - same reaction. Turned out the supplier had changed the preservative system without telling anyone and it was basically unstable after a few weeks on the shelf. She had to call every single client who bought one and it was a nightmare of refunds and apologies. Your mileage may vary but I swear sometimes these quality control issues hit in waves because the bad batch gets spread around in a short window before anyone notices.