My neighbor's review of a local plumber saved me from a huge mess

I used to just pick the cheapest option on a review site, but after reading his detailed post about a leak fix that held up for a full year, I called the same guy. He found a cracked pipe behind my washing machine in about 15 minutes, which my old method would have missed. Do you guys actually read the longer, story-like reviews or just skim for the star rating?

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3 Comments

fisher.felix6mo ago

Honestly I just look at the overall star rating and maybe the most recent three reviews. My time is too short to read those long story reviews. I hired a painter last month with a 4.8 average from 200 reviews and he did a perfect job. The detailed ones often just have some personal bias or a weird specific situation that doesn't apply to me. A high average from a lot of people tells me what I need to know.

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taylor_mitchell805mo ago

You miss the red flags, @fisher.felix.

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park.max6mo ago

Used to read every single review like it was my job, but you're totally right. Wasted so much time on long rants that were just about one weird thing. A solid average with a bunch of reviews smooths out all those odd complaints. Changed my mind after my last takeout order, picked the place with a 4.6 from like 500 people over the one with detailed five star stories, and it was perfect.

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