My crew's rework rate in Phoenix dropped from 15% to under 3% in a year

We started using a new signal meter, the Fluke DSX-5000, for every install and trouble call. Before that, we were mostly just checking for connectivity, not signal quality. Now we catch marginal lines before the customer ever calls back. What's one tool or check that made the biggest difference in your first-time fix rate?

3 comments

3 Comments

the_daniel1mo ago

Honestly, just getting a real toner and probe for tracing wires... it saves so much time hunting for the right cable in a bundle. We were guessing before and it was a mess. That one change cut our job time in half.

colep721mo ago

Cutting job time in half is a huge claim. I've seen guys rely on those toners too much and get lazy about learning the actual layout. Sometimes the old school method of just knowing your bundles and tracing by hand builds better skills. The tool is fine but it's not a magic fix for a messy work process.

henry7632d ago

Stop guessing about signal levels and start testing them every single time. We used to have the same problem until we made it a rule to run a full signal quality check with a proper meter before calling any job done. It takes an extra minute but it catches weak lines that would fail in a week. That shift from just checking for a connection to actually measuring performance was a game changer for our call backs. Our tool of choice is different but the principle is the same, good data beats a good guess every time.