A client in Miami pointed out my extraction technique was too aggressive

I mean, I'd been doing extractions the same way for like 5 years, pressing pretty hard to get everything out. This client just calmly asked, 'Does it usually leave marks for a week?' and showed me a photo from her last facial. It totally tipped me off that I was causing more post-inflammatory hyperpigmentation than I realized. Has anyone else had a moment like that that made them completely change a core technique?

2 comments

2 Comments

jessicad9816d ago

Wow, that's a real eye-opener. It makes you wonder what other habits we don't question. Like, were you taught that hard pressure was the only way to get a clean pore? Did you ever feel a client flinch but just think they were being sensitive?

christopher38916d ago

My first boss swore you needed to squeeze until you saw blood... total myth. I cringe now thinking about it, and you're right @jessicad98, we just blamed the client for having thin skin. That whole generation of estheticians was taught some brutal techniques.