That line about it being "more than just cutting hair" really hits home. I see the same thing with good mechanics or IT guys who explain the "why" behind their work. It's that extra step that builds real trust, not just a transaction.

Honestly that strict rule would drive me nuts, I watch shows at my own pace. The REAL problem is people being careless about how they talk about spoilers, not that they're ahead. Our group uses simple spoiler tags for anything past the current episode and it works perfect, lets people chat freely without ruining it for others. A total ban on ahead talk just kills the buzz for people who binge and have thoughts they want to share NOW.