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A buyer said my product description was "too vague" and it took me 3 days to realize they were right.
They wanted the exact thread pitch for a replacement bolt and I just had "standard size" listed, so I went back and added measurements to every single item in my shop inventory after that one comment, anyone else get that kind of feedback that made you rethink your whole listing approach?
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leoward5mo ago
Right, yeah, that exact thing happened to me with a set of hinges I was selling. I had them listed as "heavy duty" which I thought was enough, then a guy messaged me saying they were too light for his gate and asked for the gauge of the steel. I didn't even know what gauge it was at first so I had to go measure them with a caliper. After that I went back and put the thickness and the exact weight limit on every single hardware item I had. It's wild how one tiny missing detail can make you look like you don't know what you're talking about. Now I just assume people need every single spec written out or they'll call you out on it.
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jennifersmith5mo ago
It's absolutely everywhere now, people expect every tiny detail spelled out or they assume you're hiding something lol.
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