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Had a plank snap clean in half on a $15k engineered floor install in a new build in Scottsdale. The homeowner was literally standing there.
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jake_dixon2mo ago
Could be a fluke, not the floor's fault.
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leoward2mo ago
Fluke or not, that's a bad look for the brand.
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cora_ramirez1mo ago
Honestly, @leoward has a point. It's like how people excuse a broken machine at a store or a delay on a bus - yeah it might be a one time thing, but it still makes you question the whole setup.
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