The Tuesday that made me question flat rate forever
Last month I had a day that was either the best or worst example of flat rate, depending on how you look at it. A customer brought in a 2014 F-150 with a ticking noise, and I quoted 4 hours for a cam phaser job. But the thing was the truck had a hidden oil leak from a rear main seal, so I had to pull the trans anyway. I ended up doing the phasers, the seal, and a timing chain in 11 hours of real work, but the book said 9. I billed 9, got paid for 9, and felt like I stole money. Then the next day, a simple brake pad swap that should have been 1.5 hours took me 4 because some knucklehead cross-threaded a caliper bolt and I had to drill it out. So which is fair: the days you eat the labor or the days the book gives you a gift? I honestly cant decide if flat rate rewards speed or just punishes honesty, and I keep going back and forth on it. Has anyone else had a week that made them want to switch to hourly, or am I just salty about that brake job?