A customer told me my drawer slides sounded ‘cheap’ so I switched to soft-close
I built a custom kitchen for a client in Austin last spring. Everything looked great, nice maple cabinets, solid construction. But after they lived with it for a week, the wife called me and said the drawers sounded like a cheap motel door slamming shut. I was using standard side-mount ball bearing slides, nothing wrong with them really. She asked if I could swap in soft-close undermount slides instead. So I went back, pulled all the drawers out, and replaced them with Blumotion slides. Took me about 6 hours total but man, what a difference. The silence was almost eerie at first. Now I only use soft-close on every job unless the customer specifically asks for something else. Has anyone else had a client call out something you thought was fine?