Honestly, I used to be the guy who'd say "just follow the contract and escalate" whenever people complained about carrier SLAs. Then we had a similar thing happen here in Denver - our fiber went down at 3 AM on a Saturday, and Comcast basically told us to wait until Monday. I've been through that same "4 hour SLA" nonsense where they don't even start counting the clock until you call them. For us, getting a secondary fiber from a different provider actually helped when negotiating, but even then it took threatening to leave entirely to get real movement. The big carriers just don't care about small-ish offices unless you're spending six figures a month.

LastPass leaked data a few years back and that made me REAL nervous. But honestly the convenience of auto-filling passwords on my phone is too good to give up. I just switched to Bitwarden after that whole LastPass mess and it's been solid. Plus having unique passwords for every site beats using "Password123" or some variation of your pet's name.